RatingMinder/Consumer law firms
Some reviews on a law firm's profile were written by someone who was never the client. Google's policy covers some of those. Most of the rest come from real clients, and we'll tell you that too.
My cousin hired this firm for his divorce. They took his money and did nothing for eight months. Stay away.
The reviewer describes a relative's matter, not their own. Google's policy says contributions "should reflect a genuine experience at a place or business."
Daniel's review is about his cousin's divorce. He wasn't the client, so he's passing along someone else's story. That's the finding. Google's fake engagement policy starts with one line:
"Contributions to Google Maps should reflect a genuine experience at a place or business."
A relative's account of the matter isn't the writer's own experience of the firm. So the review has strong grounds for removal, and the appeal puts his own words, "My cousin hired this firm," next to the policy line it breaks. If the email you got named a review like this one, the reasoning works the same way.
Not every review that mentions a family member has grounds. If the writer sat in on the consultations, our read is that it counts as their own experience. Then it's possible grounds at most, and sometimes none.
Nothing is behind a call. The Leads Foundry LLC runs RatingMinder, from 14040 Delwood Dr, Elbert, CO 80106. Send a written question to support@ratingminder.com. We answer within one business day.
Billed for a call I don't remember asking for. Competent otherwise, but I felt nickel-and-dimed.
A real client and a billing complaint. Nothing here breaks a written policy, so there's nothing to appeal.
We analyzed all of them, not just the one in the email. Most bad reviews on a firm's profile come from real clients unhappy with a bill, a slow callback or an outcome. Google doesn't remove reviews on "unfair." It removes them on policy. Tom's review above is from a real client with a billing complaint. It breaks no policy, so there's nothing to appeal.
When there are no grounds, that's the answer. Also free. For a review like Tom's, what works instead is a reply, and we won't sell you an appeal for it.
We analyze your bad reviews. ($0)
We prepare your appeal. ($249 one review · $349 every review with grounds from that analysis)
The review gets removed, or your fee gets refunded. ($0 if it stays)
The appeal names the policy, quotes the review and makes the argument in Google's terms. A person reads each appeal you pay for before it reaches you, within one business day. Whoever runs the firm's profile files it once you've read it.
There's a catch, and it's why the filing matters. Google allows one appeal per review, ever. Our read is that the policy named has to match the argument. A mismatch can waste that one appeal. Getting it right is the work, and it's the part we charge for.
For one review, the review gets removed, or your fee gets refunded. For the $349 order, if Google removes none of these reviews, the $349 is refunded. The appeal fee only, never subscriptions. The refund goes back to the card you paid with, automatically. It's a one-time fee.
The appeal uses the review's own words and Google's public policy, never client information. No step asks what happened in the matter, and nothing comes from a client file.
ABA Formal Opinion 496 (2021) says a lawyer may ask the host of a site to remove a post, and that in making the request the lawyer "may not disclose any information that relates to a client's representation." That's the kind of request we prepare. For reviews with no grounds, the same opinion permits a public reply along the lines of "Professional obligations do not allow me to respond as I would wish." None of this is legal advice. The ethics call is yours. You read every word before it's filed, and you decide what goes in.
Free · No email · No account
Put in the firm's name and we'll analyze every bad review on the profile against Google's policies. Every one with at least ten characters of text gets a verdict, free.
Each review comes back with one of three:
Strong grounds for removalPossible grounds for removalNo grounds for removal
No. The appeal gets filed from the profile, so whoever manages it can file it. The price and the refund stay the same, and the analysis is at a link you can send them.
Reporting a review and appealing Google's decision are separate steps. If you've only reported it, the appeal is still open, and that's what we prepare. If you've already appealed this review, there's no second appeal to prepare. Google allows one per review, ever.
Monitoring tells you when we find a new bad review on the firm's profile. Every negative review gets a verdict and a next step. It's $39 a month per Business Profile. Month-to-month · we don’t do retention calls.