For Google Business Profiles
Put in your business name and we'll analyze every bad review on your Google profile against Google's written policies. You get a verdict on each one, free. Where a review has grounds for removal, we prepare the appeal and you file it from your own profile. If Google doesn't remove the review, your fee gets refunded.
That's the whole sequence. What matters is who does each part, and the order it happens in.
The rule that decides it
Google doesn't remove reviews on "unfair." It removes them on policy. A one-star review from a real customer who had a bad day is a real review, even when it's wrong about you, and Google keeps it. A review from someone who never had any experience with your business, or one that's off-topic, or one that includes hateful language is different. Those break a written rule, and Google takes them down.
There's a catch. You get one appeal per review, ever. The appeal names a policy, and in our read it has to match the argument. If it doesn't, you can waste the one appeal you had. Google's own help page calls it a one-time appeal:
Google Business Profile Help. The clause that matters.
If a flagged review doesn’t qualify for removal, submit a one-time appeal.
Google Business Profile Help, Report inappropriate reviews on your Business Profile, section Submit a one time appeal of a review
So the first question isn't how fast you can file. It's whether this review breaks a rule at all, and which one.
Three steps, and what each costs
Free
$0
You give us the business, not your email. We read every review on the profile at two stars and below with at least ten characters of text. Reviews with a star rating and no real text get counted and shown to you, but there's nothing in them to analyze. Each review gets one verdict: strong grounds, possible grounds, or no grounds for removal. When a review has grounds, the verdict names the policy in Google's own words and links to it. For possible grounds we tell you straight that appeals like this sometimes succeed, not usually. That way you decide with the real picture in front of you.
One-time
$149
for one review, or $199 for every review with grounds from that analysis.
The $199 option only shows up when two or more reviews have grounds. The moment you pay, we save the evidence: the review, the reviewer's name, review count and profile link, and the dates. Then we prepare the appeal, built around one policy. Google's appeal form is free text with no upload field, so the appeal is written to be read on its own. What each price includes is on pricing.
The guarantee
$0if it stays
Google sends its decision by email. If the review breaks the policy, Google removes it. If it doesn't, the review stays up. When Google says no, you tap "Google denied the appeal" with the denial email in hand, and we refund the full fee to your card automatically. No form, no call. If you filed the appeal and 30 days after your report the review is still up, we treat that as a no too. The $199 option works a little differently. It covers every review with grounds from one analysis. If Google removes none of these reviews, the $199 is refunded. If even one of them comes down, we keep the fee.
The guarantee, in plain terms
The review gets removed, or your fee gets refunded.
The appeal fee only, never subscriptions.
For the details, see what happens to your money in every outcome.
Filing, in two parts
You do, from your own profile. We never submit anything to Google, and nobody at RatingMinder logs in as you. Google built this process for owners, and it stays that way. A business can't delete a review from its own profile. Next to each review you have Report and Reply, and only the reviewer can edit or delete what they wrote.
The filing happens in two parts, and we walk you through both on Google's screens:
The report comes first.
You report the review in Google's Reviews Management Tool with the reason we give you. If the review is only a day or two old, we have you wait 24 to 72 hours first. Google says a report usually takes several days to evaluate.
Then the appeal.
Three days after you report, the appeal is ready for you, even if the report still shows pending.
If you haven't filed yet, we remind you on days 3, 7, 14 and 21. If it's still not filed at day 60, we close it, and you can reopen it free whenever you like. Changed your mind before you file? The refund is instant and no questions asked, right up until the report is filed. The one exception is a purchase where a review has already come down.
Monitoring
We keep checking. Google can put a removed review back, so we check every removal for at least 30 days. If one comes back, the next move is a new report. It is never a second appeal.
Every appeal includes 60 days of Monitoring, unless Monitoring is already billing on that profile. We check your reviews daily and analyze new negative reviews when we find them, using the same rule as the analysis: two stars and below, at least ten characters. When a new bad review shows up, you get it with its verdict already attached. On day 53 we tell you billing starts in seven days. From day 60 it's $39 a month per Business Profile unless you cancel. Month-to-month · we don't do retention calls.
A new negative review, with its verdict · sample
Never been, but my cousin said the place is filthy and the staff don't care. Avoid.
Fake engagement - Never visited
The reviewer says there was no visit. Google's policy requires "a genuine experience at a place or business."
When there are no grounds
6 in 10
When there are no grounds, that's the answer. Also free.
There's no checkout, just a reply playbook for the reviews that stay.
That happens a lot. About six in ten profiles we analyze have no review with grounds for removal. We say so plainly, with a reply playbook attached. We'd rather tell you no than take your money for an appeal that would spend your one chance.
The model, and how we tested it
A language model, Google's Gemini 3.1 Pro. It works from a written prompt built on Google's content policy. It reads each review, gives it a verdict, and names the policy in Google's own words. For long reviews it reads the first 1,200 characters. We measured it against expert adjudication on Google's written policies:
93%
Assessment precision
Of reviews we flag as having grounds, 93% were confirmed by expert adjudication against Google’s written policies (65 of 70 flags, n = 164 adjudicated reviews). Our assessment accuracy, not Google’s removal rate; removal outcomes publish as they accrue.
That number is how often we're right when we say a review has grounds. It doesn't tell you how often Google agrees, and we don't pretend it does. How the model was tested and where it's weakest is on methodology. The pilot figures are on the numbers page.
No. We prepare the appeal and walk you through Google's screens. You file it from your own profile, and we never hold access to your Google account.
You can report any review. The appeal after it is your only one, and if it argues the wrong policy, you can waste it. That's why we tell you the reason and prepare the appeal before you start.
Yes. If you run it again on the same profile within 24 hours, you get the same result back. You can run three analyses a day from the same internet connection.
Nothing is behind a call. The verdicts show up on the screen, and so does the price.
Free · No email · No account
Put in your business name. We'll analyze every bad review on the profile against Google's policies and give you a verdict on each one. If some have grounds, you'll see which policy and what the appeal costs. If none do, you'll hear that too.
No email. No account. The answer is free either way.
