RatingMinder/Used car dealers
If we wrote to you about a review on your dealership's profile, it probably looks like the one below. The same name, two accounts, eight minutes apart.
Sold me a car with a bad transmission and won't return calls. Crooks.
Same name, second account, eight minutes later
Transmission went two weeks after I drove it off the lot. Nobody calls back. Crooks.
Two reviews from the same name minutes apart. Google's policy names content "posted from multiple accounts by or at the request of one person."
On a used car lot, this is a common one. A buyer posts a one-star review. Eight minutes later a second one-star goes up under the same name, from a different account.
The complaint isn't the problem. A buyer is allowed to say the transmission failed and nobody called back, and Google doesn't remove a review for being negative. Google's policy is about the two accounts. Its fake engagement rules include:
"Content that has been posted from multiple accounts by or at the request of one person."
So the appeal argues the duplicate post, not the words in the review. Same name, two accounts, eight minutes apart. The appeal points Google at that. You file it, and Google decides.
Bought a truck here in March. The finance office took three hours and got my address wrong on the paperwork. They fixed it, but what a day.
A real buyer and a bad day. Nothing here breaks a written policy, so there's nothing to appeal.
We analyze every bad review on the profile, not only the one in the note. Most of them come from real buyers with a real complaint, like Angela's above. Those don't break Google's policies, so there's nothing to appeal. A reply is what works for those, and we won't sell you an appeal for them.
Some reviews come back with possible grounds. Appeals like those sometimes succeed, not usually, and we tell you so before you pay. When there are no grounds, that's the answer. Also free.
We analyze your bad reviews.
Every negative review on the profile with at least ten characters of text gets a verdict. $0.
We prepare your appeal.
It names the policy and makes the argument in Google's terms. A person reads each appeal you pay for, before it reaches you, within one business day. Then you file it from your own profile.
The review gets removed, or your fee gets refunded.
$0 if it stays.
On the $349 order, if Google removes none of these reviews, the $349 is refunded. The appeal fee only, never subscriptions. The refund goes automatically to the card you paid with.
One thing to know before you file. Google allows one appeal per review, ever. Our read is that the policy named has to match the argument. A mismatch can waste that one appeal. So getting the filing right matters more than filing fast.
The appeal is a one-time fee, and you can buy it without talking to anyone. Nothing is behind a call. Monitoring is separate. It covers the reviews that come in after this one. Every negative review gets a verdict and a next step.
Month-to-month · we don’t do retention calls.
No. We never log into your Google account. We don't ask for your Google password, and we don't ask to be added to your profile. We never submit anything to Google. You file the appeal yourself, from your own profile, after you've read it.
We can't tell you how Google treats any particular account. What we can tell you is what we do, and nothing we do happens inside yours.
Free · No email · No account
Put in the dealership's name and we'll analyze every bad review on the profile against Google's policies. You get a verdict on each one with at least ten characters of text, free.
Each review comes back with one of three:
Strong grounds for removalPossible grounds for removalNo grounds for removal
Not in the appeal. Our read is that Google doesn't weigh your own records, like deal files or your DMS. It reads the review and the details around it. So our appeal never asks for them, and we never ask you for customer data.
No. Flagging and appealing are two different steps. A flag asks Google to take a look, with no argument attached. The appeal is where the argument goes.
If you've already appealed this review, there's no second appeal to prepare. Google allows one per review, ever.
A person reads each appeal you pay for, before it reaches you, within one business day. The free analysis gives you the verdicts. The person's read comes with the appeal you pay for.